17 answers

Frequently asked questions

Answers to the most common questions about Sahha. If you can't find what you need, contact us.

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For patients

How do I book a medical appointment on Sahha?+
Search for a specialty and a city, choose a doctor who offers online booking, pick a slot and send your request. You receive a summary by email; the appointment is confirmed once the practice approves it.
Is Sahha free for patients?+
Yes, booking, browsing articles and using the tools (BMI, pregnancy, calculators) are 100% free. Only some optional services are paid: telehealth (Sahha Live) and gift vouchers (Sahha Consult).
Can I cancel or reschedule my appointment?+
Yes, directly from your "My account" or by contacting the practice. We recommend giving at least 24h notice.
Is my data protected?+
Yes, in compliance with law 09-08 and CNDP oversight. We never sell your data and never run advertising targeting based on conditions.
Which languages are available?+
Sahha is fully available in French, Arabic and English. You can switch language at any time from the menu.
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Telehealth — Sahha Live & Mind

How does Sahha Live telehealth work?+
Choose a doctor who offers teleconsultation, book a video slot (or consult right away if they are online) and join the consultation from your browser. If the doctor prescribes a treatment, they can email you the prescription.
Is telehealth reimbursed in Morocco?+
It depends on your health insurer (CNSS, CNOPS, mutual insurance…) and its rules for care provided remotely. Check with them before the consultation.
Can I consult a psychotherapist anonymously?+
Sahha does not offer consultations under a pseudonym: an account is required to teleconsult. The Sahha Mind PHQ-9 questionnaire needs no account, and health professionals are bound by professional secrecy.
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Diaspora — Medical tourism

Which procedures are offered to the diaspora?+
Dental implants, hair transplants, cosmetic surgery, bariatric surgery, IVF and LASIK: see the pages at /mre/procedures.
How can I check a clinic before travelling?+
Sahha lists practitioners and clinics but does not accredit them: check the practitioner's registration with the relevant professional Order (physicians or dentists) and ask the facility for its authorisations and a written quote.
What's included in a diaspora quote?+
It depends on the facility: ask it in writing what is included (treatment, accommodation, transfers) before committing.
Am I reimbursed by my home social security?+
Care provided in Morocco is generally not reimbursed by French or Belgian social security. Check with your private insurance.
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For doctors

How do I create my Pro profile on Sahha?+
Create your account at /espace-pro/inscription, provide your Order of Physicians number and a professional ID. The Sahha team verifies your request.
What is the Pro subscription price?+
Free profile (0 MAD) with online booking. Paid plans: Premium (149 MAD/month) and Gold (499 MAD/month, including a Top 3 position in results).
Can I claim my profile if it is already listed?+
Yes, via the "This profile is mine" button on your page. After verification by the Sahha team, you take control of the profile.
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Advertisers & partners

How do I buy advertising on Sahha?+
Contact [email protected]. We offer IAB display, native ads, sponsored articles, newsletter, lead gen CPL.
What are Sahha CPL/CPM rates?+
Display 25-80 MAD CPM, Native 80-200 MAD CPM, CPL booking 30-100 MAD, CPL diaspora premium 500-3000 MAD. Full grid in our Media Kit.

Reimbursement and contracts

How do I get reimbursed by CNSS?+

Submit your care sheet + paid invoices + prescription at the regional CNSS desk or on damancom.ma. Reimbursement within 30-45 days at 70% of the ANAM tariff.

What is the difference between CNOPS and CNSS?+

CNOPS: civil servants (80% reimbursement). CNSS: private-sector employees (70%). AMO Tadamon: low-income (100% via public university hospitals). All cover the 41 ALD at 100%.

What is ALD?+

Long-Term Conditions — 41 serious chronic conditions recognised by ANAM (diabetes, cancer, hypertension, stroke, Alzheimer, etc.) covered at 100%. Application via care protocol signed by a doctor.

Is telehealth reimbursed?+

It depends on your insurer (CNSS, CNOPS, mutual insurance…) and its rules for remote care: check with them. Telemedicine is governed by Decree No. 2-18-378 of 25 July 2018.

Can I combine AMO + complementary insurance?+

Yes. Your complementary insurance reimburses moderating tickets and fee overruns not covered by AMO.

Are dental treatments reimbursed?+

CNOPS 80%, CNSS 70% on contracted procedures (scaling, treatment, extractions). Prostheses reimbursed up to an annual cap. AMO Tadamon covers basic dental care.

Emergencies and special situations

Which number to call in a medical emergency?+

141 SAMU (medical emergencies) · 15 Civil Protection (fire brigade, ambulances) · 19 Police · 177 Royal Gendarmerie. Life-threatening psychiatric emergency: 141. Anti-Poison and Pharmacovigilance Centre (CAPM): 0801 00 01 80.

How do I recognise a stroke?+

FAST test: Face (asymmetric face), Arm (drooping arm), Speech (slurred speech), Time (note the time). A single sign = call 141 immediately.

What to do if a baby <3 months has a fever?+

Any fever ≥38°C in an infant <3 months = absolute emergency. Call 141 or go to paediatric emergencies without delay.

On-call pharmacy: how to find one?+

Check your city's on-call pharmacy map at sahha.ma/pharmacie-de-garde or go to the nearest pharmacy — they post the address of the day's on-call pharmacy.

Can I see a specialist without going through my GP?+

Yes in Morocco, unlike some countries. But the coordinated path (GP → specialist) optimises AMO reimbursement.

What if I don't have AMO?+

Register with AMO Tadamon via rsu.ma (free or ~120 MAD/year). In the meantime, public university hospitals (Ibn Rochd, Ibn Sina, etc.) and the Lalla Salma Foundation provide free care.

Telehealth and Sahha Live

What is Sahha Live?+

Sahha's teleconsultation service: you see, by video in your browser, a doctor registered on Sahha who offers teleconsultation, by appointment or right away if they are online. Each practitioner sets their own fee.

When should I avoid telehealth?+

Life-threatening emergencies (heart attack, stroke), essential clinical exam (palpation), conditions requiring procedures (biopsy, imaging), children <3 months.

Is the telehealth prescription valid?+

If the doctor prescribes a treatment, they can email you the prescription. Telemedicine is governed by Decree No. 2-18-378 of 25 July 2018; if in doubt about the prescription being accepted, ask your pharmacist.

How does a telehealth consultation work?+

1. Log in a few minutes early and allow camera and microphone. 2. Video consultation in your browser. 3. If a treatment is prescribed, the prescription is emailed. 4. Reimbursement: depends on your insurer, check with them.

Official sources